Unclear Workflows and Payer Portals
Staff were unsure which portal to use for each authorization. Portal problems added to the difficulty of completing requests.
From 10–12 to 50–55 Monthly Authorizations in Six Months
Dastify Solutions helped Huntsman Spinal Clinic organize its prior authorization workflow through centralized information, automated tracking and clearer reporting.
Client: Huntsman Spinal Clinic · Specialty: Spinal care · Service: Prior authorization · Period: Six months
About Huntsman Spinal Clinic
Huntsman Spinal Clinic is a specialty practice focused on spinal care and the treatment of neck and back conditions.
A Fragmented Prior Authorization Process
Before Dastify Solutions, the practice lacked a consistent approach to prior authorization. Portal uncertainty and scattered information made requests difficult to manage. Missed authorizations and invalid submission data raised concerns about patient trust.
Scattered Information and Limited Visibility
Without a centralized database, the practice had no consistent view of authorization information or ongoing activity.
Missed Requests and Inaccurate Data
Some authorizations were overlooked. Others contained invalid data. The practice needed a more reliable way to manage each request.
The operations team reported 10–12 monthly authorizations and approximately 25–30 patients per month before the engagement.
One Coordinated Authorization Workflow
Dastify Solutions brought process expertise, centralized information and automation into the practice’s prior authorization operations.
- 1
Standardize the Process
We organized the workflow around applicable authorization requirements to give the practice a consistent submission process.
- 2
Use the Correct Data and Payer Portal
Our team worked to submit accurate information through the appropriate portal. We also explained the process so the practice understood how requests were being managed.
- 3
Centralize Authorization Information
We established a centralized database and introduced robotic process automation to support repetitive administrative work.
- 4
Automate Authorization Tracking
Our in-house AI-powered tool supported authorization tracking to help prevent missed requests and keep each patient’s authorization in view.
- 5
Make Progress Visible
We provided a customized Power BI dashboard with AI integration so the client could view authorization activity.
Higher Monthly Authorization Volume After Six Months
Following the workflow changes, the operations team reported monthly authorization volume of 50–55 compared with 10–12 before the engagement.
| Measure | Before | After six months |
|---|---|---|
| Reported monthly authorization volume | 10–12 | 50–55 |
Source: Dastify Solutions operations team. Figures represent reported monthly authorization volumes, not approval rates. Individual practice results may vary.
A Clearer Way to Manage Authorizations
The practice gained a defined workflow, centralized information and clearer visibility into its authorizations. The operations team reports that the client is satisfied with the service and the improvements to the process.
Bring Clarity to Your Prior Authorization Process
Talk with our team about your workflow, payer portal challenges and authorization visibility.