Accounts Receivable Recovery
Overwhelmed by aging claims and denials?
Our accounts receivable recovery services help hospitals, private practices and multi-specialty groups recover unpaid claims and reduce AR by up to 46.15%. We manage the entire recovery process from early follow-up through final-level appeals across Medicare, Medicaid and over 800 commercial payers.
You can opt for standalone AR recovery without outsourcing full RCM. Tailored, flexible, and designed to support your existing billing team.
— Collections
— Core Services
Over 70% of healthcare finance leaders hired additional staff in 2024 to control rising accounts receivable and denial backlogs. New federal requirements, including the No Surprises Act, now demand tighter patient balance workflows and faster refund processing.
Outsourcing accounts receivable recovery services offers a scalable solution. It helps practices manage payer complexity, reduce administrative strain and stay compliant without expanding internal teams.
Insurance AR Recovery:
Our billing team reviews each claim for status, denial reasons, payer rules and appeal eligibility. We follow payer deadlines and policies to resolve claims quickly, compliantly and maximize your revenue.
Patient AR Recovery
After insurance processes the claim, we send patients clear, CMS-compliant statements. We double-check insurance coordination, prevent No Surprises Act issues and answer patient questions respectfully rather than using harsh collection methods.
Aged AR Cleanup Services
For legacy AR or EMR transitions, our clean-up team performs batch-level reconciliation and claim validation. We identify duplicate entries, expired filing windows, exhausted appeals and inactive payers. We mark claims for resubmission, write-off or escalation and share final reports.
Denial and AR Management Outsourcing
We handle both rejections and adjudicated denials using root cause analysis, CARC/RARC code mapping, modifier correction and documentation updates. Appeals follow payer-specific protocols to maximize recovery rates and prevent repeat denials.
AR Reporting and KPI Tracking
Custom AR dashboards segmented by payer, age bucket, claim type and denial reason. KPIs include collection rate, denial trends, FPRR, NCR and aging analysis to support ongoing revenue cycle performance.
— Recovery Rates
Not every aging bucket has the same recovery potential. Knowing what is actually recoverable at each stage determines where effort should concentrate before filing windows close permanently.
| Aging Bucket | Typical Recovery Rate | Notes |
|---|---|---|
| 0-60 days | 90-95% of actionable balances | Highest yield. Most payers still within standard filing windows. |
| 61-90 days | 75-85% depending on payer filing limits | Commercial payer windows start tightening. Priority shifts to time-sensitive claims. |
| 91-120 days | 55-70% | Commercial payer filing windows make this bucket time-critical. Every day matters. |
| 120-180 days | 30-50% | Primarily Medicare and payers with 12-month filing windows. |
| 180+ days | 15-25% | Primarily Medicare only. Most commercial windows have closed. |
We segment your aging report by these buckets before beginning recovery, ensuring effort concentrates on the highest-yield balances before filing windows close permanently.
— LOST REVENUE IDENTIFICATION
Many practices write off aged balances before the actual payer filing deadline has passed. A claim written off at 90 days when the commercial payer deadline is actually 180 days is money left on the table.
We perform a 12-month write-off review identifying balances where the filing window is still open, the clinical documentation supports the original billing position, and the payer has not issued a final coverage denial. Recoverable write-offs typically represent 8 to 15% of annual write-off volume. For a practice writing off $500,000 a year, that is $40,000 to $75,000 sitting in your system waiting to be recovered.
— PRACTICE-SPECIFIC SOLUTIONS
Not every AR problem looks the same. Each specialty has distinct denial patterns, documentation requirements and payer behavior.
Global surgical period modifier correction and workers comp claim routing errors
Medi-Cal managed care authorization documentation for retroactive claim recovery
J-code underpayment identification and 340B drug program claim variance recovery
LOINC validation corrections and LCD coverage policy claim appeals
Our recovery protocols are configured per specialty, not applied generically. When your orthopedic claims are denied for modifier issues, we do not apply the same appeal template used for behavioral health authorization problems.
— AR Expertise
Our healthcare AR recovery solutions manage both facility-based (UB-04) and professional (CMS-1500) claims using payer-specific workflows tailored for hospitals, outpatient clinics and specialty practices.
— SEAMLESS CONNECTIVITY
We work within your existing infrastructure using industry-standard integrations and automation tools to accelerate AR recovery.
— Recovery Process
— Why Us
Payer Intelligence Depth
We maintain denial pattern libraries for 800+ payers updated in real time. When a payer changes its LCD coverage criteria or modifies its appeal portal, our team knows before your billing staff does.
No Write-Off on Actionable Claims
If a claim is within the filing window and has supporting documentation, we appeal it. We do not recommend write-offs on claims that are recoverable.
Root Cause Integration
We do not just recover denied claims. We identify the systematic billing error causing them and feed the correction upstream so the same denial does not reoccur next month.
— Onboarding Plan
Week 1
We pull and segment your full aging report by payer, claim type and denial code. We identify your top 10 denial codes by volume and dollar value.
Week 2
We build payer-specific appeal workflows and begin working the highest-value, most time-sensitive buckets first.
Week 3
First resubmissions and appeals submitted.
Week 4
First recovered revenue posts. We deliver an AR snapshot showing initial bucket movements and the 90-day recovery trajectory.
Talk to an AR Specialist
Find Out What Is Recoverable
We provide a free AR analysis covering your 60, 90 and 120+ day aging buckets, denial trends by CARC code, and expected vs actual recovery performance. No commitment required. Just a clear picture of what is sitting in your AR that should be cash.
— Discover how physician groups thrive with us
Featured Success Story
1:45
CEO - Vital Behavioral Care LLC
2:19
President - Orthopedics & Shoe Services
1:12
CEO - Sweet Serenity BH
— Our Satisfied Clients
Dastify Solutions has been a huge help with all of our surgical prior authorizations. They are reliable, efficient, and make the process so much easier. We can always count on them, which allows us to focus on providing the best care for our patients. Highly recommend!
H Harlee Mallin
Very happy with Dastify’s services for our practice. We highly recommend them! They are very thorough and professional.
C Chelsey Murrel
The real-time reporting dashboard gives me complete visibility into our revenue cycle — something I never had before. Our clean claim rate is now above 97%, and I finally feel confident that nothing is slipping through the cracks.
C Linda H.
— Choose Your Plan
Transparent Pricing With No Hidden Fees
Starter
For Solo & Small Practices
*Based on collections
Most Popular
Growth
For Group Practices & Clinics
*Based on collections
Enterprise
Hospitals & Large Systems
Volume-based pricing
— Proven Expertise in
50+ EHR/EMR/PMS
— Here's What Most Practices Ask
Frequently Asked Questions
AR recovery focuses on collecting unpaid and underpaid claims that are still actionable. AR clean-up addresses legacy or backlogged accounts, often from EMR migrations, by validating, segmenting and categorizing claims for resubmission, appeal or write-off.
Outsourcing becomes essential when claims begin aging beyond 60 or 90 days, when there is a rise in denials, or when the in-house billing team is short on time or staffing. Practices also benefit from external AR support during periods of transition or high growth.
Yes. Our comprehensive AR recovery services include support for patient billing by sending clear, itemized statements and offering phone or email support. This improves collection rates while preserving transparency and trust.
Yes. By resolving accounts before they are written off, AR recovery services can reduce bad-debt reserves by 20 to 30 percent. This also helps stabilize the revenue cycle and improve financial reporting accuracy.
Key metrics include net recovery rate, percentage of claims recovered within timely filing windows, denial resolution rate and reduction in days in accounts receivable. Regular reports track performance across these benchmarks.
Yes. Recovery protocols are adapted to match the documentation and coding requirements of each specialty. Orthopedics requires modifier review and global period management. Behavioral health often involves medical necessity verification and managed care authorization recovery. Oncology involves J-code underpayment identification and drug program claim variance.
AR recovery helps reduce exposure to timely filing violations, incorrect patient billing, unaddressed denials and payer-specific errors. This lowers the chance of audits and reimbursement penalties.
Yes. Our patient responsibility workflows fully comply with the No Surprises Act. We generate clear, itemized statements and ensure that only eligible balances are pursued. No unauthorized balance billing is allowed under our process.
Let's Team Up to Recover Your Lost Revenue
Whether you are a solo provider or a multi-specialty group, Dastify Solutions delivers proven AR recovery services to reduce denials and accelerate revenue, claim by claim, payer by payer.
